PRIVACY POLICY

The Paws We Love PTY LTD (ABN: 49 697 087 282) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What Information We Collect

We collect personal information that you provide directly to us, including:

Your name and email address when you download a guide, join our waitlist, or create an account in our app
Pet information you choose to enter into the app (such as your pet's name, breed, feeding schedule, and care routines)
Any information you share when contacting us via email or social media

We may also automatically collect non-personal data such as browser type, pages visited, and time spent on our website for analytics purposes. This data cannot identify you personally.

2. How We Use Your Information

We use your personal information to:

Send you the guide or resource you requested
Keep you updated about The Paws We Love app, launch dates, and related news
Send you educational content and community updates we think you will find valuable
Provide and improve the app and its features
Respond to enquiries you send us directly

We will never use your information for purposes unrelated to The Paws We Love without your explicit consent.

3. Who We Share Your Information With

We do not sell, rent, or trade your personal information to any third party. We may share your information with trusted third-party service providers who assist us in operating our business, such as:

Email marketing platforms used to send our communications
Website and CRM platforms used to manage our lead magnets, waitlist, and app
Analytics providers who help us understand how our website and app are used

These providers are only permitted to use your information to perform services on our behalf and are required to keep it confidential.

4. Pet Sitter Data Sharing

A core feature of The Paws We Love app allows you to share your pet's care information with a nominated pet sitter. When you choose to share a care plan, the sitter will be able to view the information you have entered for that pet. You are in full control of what you share and who you share it with. We are not responsible for how sitters use the information you choose to share with them through the app.

5. How We Store and Protect Your Information

Your personal information is stored securely using reputable third-party platforms. We take reasonable steps to protect your information from misuse, loss, or unauthorised access. However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request that we correct any inaccurate information
Request that we delete your personal information
Unsubscribe from our emails at any time using the unsubscribe link in any email we send

To exercise any of these rights, please email us at [email protected].

7. Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use our site. You can disable cookies in your browser settings, though this may affect some functionality of our website.

8. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this document. We encourage you to review this policy periodically.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us first at [email protected]. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact Us

For any privacy-related questions, please contact:

The Paws We Love PTY LTD

ABN: 49 697 087 282

Email: [email protected]

Website: thepawswelove.com